Electrical Extended Warranty Program for Contractors

Tim Byrd founded WarrantyRE in 1994 and has spent decades helping business owners build more efficient and profitable warranty programs. Starting in Southeast Virginia, he developed the company around a practical mission: help clients stop giving away underwriting profits to third-party providers and create structures they can own and benefit from long term. His experience spans reinsurance strategy, program design, and business growth, with a strong focus on education and operational clarity. Under his leadership, WarrantyRE expanded from automotive roots into the home service market, bringing proven reinsurance expertise to contractors who want better control over claims, customer experience, and recurring profitability.

As President of WarrantyRE, Taylor Byrd helps lead the company's growth and client support efforts across contractor and dealer reinsurance programs. Taylor plays a key role in guiding businesses through implementation, helping ensure each program is aligned with operational goals, customer experience standards, and long-term profitability. With a focus on practical execution, Taylor supports teams as they transition away from third-party warranty models and into contractor-owned structures that keep more value inside the business. His leadership contributes to WarrantyRE's reputation for responsive service, organized onboarding, and a hands-on approach that helps clients understand both the strategic and day-to-day benefits of owning their warranty program.

Parker Byrd joined WarrantyRE in 2018 after serving six years in the United States Army as a Crew-Chief on CH-47 Helicopters. His background brings discipline, accountability, and a service-first mindset to the company's work with contractors and dealers. As Vice President, Parker supports clients as they establish new companies and navigate the operational side of reinsurance program ownership. He combines practical business support with a steady, solutions-oriented approach that helps clients move confidently through setup and growth. Parker is also pursuing a degree in Business Administration, reinforcing his commitment to helping business owners improve efficiency, structure, and long-term financial performance through well-managed warranty programs.

Heather Spruill has been part of WarrantyRE since 2013 and brings strong financial and operational leadership to the team. After earning her MBA in 2012, she built a reputation for responsiveness, organization, and client care that supports the company's high-touch service model. As Office Manager and Controller, Heather helps keep internal processes, financial coordination, and client communications running smoothly. Her attention to detail is especially valuable for businesses that need dependable support while launching and maintaining a contractor-owned warranty program. Heather's commitment to service is reflected both in her work and in her community involvement, making her an important part of the trusted experience clients receive from WarrantyRE.

Kristi Cashman brings strategic management and marketing expertise to WarrantyRE's client growth efforts. With a passion for helping individuals and businesses reach their highest potential, she works closely with clients who want to improve efficiency, productivity, and profitability through reinsurance. As VP of Business Development, Kristi helps communicate the value of contractor-owned warranty programs in a way that is practical, clear, and growth-focused. Her background supports businesses that need both strategic insight and actionable guidance as they evaluate alternatives to third-party warranty providers. Kristi's ability to connect business goals with operational solutions makes her a valuable resource for contractors looking to build stronger margins and long-term customer loyalty.

Brenda West brings more than 20 years of insurance industry experience to her role as Account Manager at WarrantyRE. Her background also includes financial experience as an F&I Manager at a successful dealership, giving her a strong understanding of program performance, customer-facing products, and profitability. That combination helps her support clients with practical insight as they establish and manage their own warranty reinsurance structures. Brenda understands how important clarity, responsiveness, and follow-through are when businesses are making strategic financial decisions. Her experience helps clients feel supported throughout the process, from setup questions to ongoing account needs, making her a dependable point of contact for businesses seeking a more profitable warranty model.

Courtney Norville joined WarrantyRE in 2023, bringing organizational strength and detail-oriented support developed through her background in property management. In her role as Business Development Associate, she assists clients as they form new companies and move through the early stages of implementation. Her ability to keep processes organized and communication clear is especially valuable for contractors navigating the setup of a new warranty reinsurance structure. Courtney helps ensure clients have the support they need during a critical phase of program development, contributing to a smoother onboarding experience. Her practical mindset and commitment to service make her an important part of the team that helps businesses launch with confidence.

Ryleigh joined WarrantyRE in 2020 and quickly became a valued part of the team through her strong desire to help others and support daily operations. As Administrative Assistant, she contributes to the organized, responsive experience clients rely on when working through program setup and ongoing administration. Her role helps keep communication moving, details managed, and internal processes supported so the broader team can serve clients efficiently. Ryleigh's dependable approach and positive attitude strengthen the client experience behind the scenes, especially for businesses that need timely answers and coordinated support. She represents the kind of attentive service that helps WarrantyRE maintain long-term relationships with the contractors and dealers it serves.